BENQ W2700 - Black Bar/Box on bottom of image

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Hello everyone

First time poster here. I have had the BenQ w2700 for approx 6 months and have started experiencing an image related issue. Intermittently, when l turn the projector on for use there is a black bar that runs the length of image. (Pics Attached) The only way to fix the issue is to power off the projector, remove the power cable and then power back on.

I've placed a warranty call on the projector with BenQ, but am keen to understand what the root cause of the fault is. If...

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