Samsung TV repair / refund under Richer Sounds 6 year Warranty & Samsung alternative resolution dept. ?

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Afternoon all,

I am having a bit of a problem / runaround with a problem with my Samsung TV - UE49KS8000, bought Dec 2016 from Richer Sounds Liverpool, with the 6 year guarantee. ( Near top of range in 2016 below the OLED's or larger screens ). The One Connect box was a key feature for my install.
A few weeks ago it developed a significant area of bright blue light on the lower mid screen whenever there was a light colour screen image / background - not there when dark screen image...

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