iPlayer video and audio quality -- BBC response

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As some AVforum members might have noticed, I've been pretty vocal about the rubbish video and audio quality provided by the BBC's iPlayer app., the service that we as licence payers, are expected to fund. To that end I've been exchanging my gripes with the BBC via a series of issue reports. I'd thought that I'd share the latest response that I have, as it's quite telling.

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Thank you for getting back in touch with BBC iPlayer Support, and I'm sorry for the delay in getting...

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