Panasonic TX-50AX802B 4K Problem (Sky Q)

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Hi, I have a Panasonic tx-50ax802b connected to a sky q silver box through the hdmi no4 (4k) connection.
Everything is set up correctly and I am getting this. The TV has been away for repair and no fault was found. Sky was then contacted and an engineer replaced my Sky Q box and still getting the same. My hunch is there is a problem with the HDMI No4 socket but as I said no fault was found. Any suggestions greatly appreciated. Russell
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