Motorized screen travel problem

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I have a 150" motorized screen in my family room that is having trouble going all the way back up when I press the up button. It will raise but stop about an inch from the top... then if I lower it again and raise it again it stops 2 inches from the top... the 3 inches and so forth.
And YES, I have pressed the up button and manually raised it with the travel tool flush to the housing... but it seems like it isn't retaining the memory because as soon as I lower it again and raise it it keep...

Motorized screen travel problem

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